Terms and Conditions

– Object and Organization

These contractual Terms and Conditions are intended to establish the terms and conditions governing the provision of travel services organized by BY THE LOCALS TOURS (Ivo Lobo Lda), a company based at Rua dos Imbelos nº196, Matosinhos, with Capital Stock € 50,000.00, registered at the Commercial Registry Office of Porto with the unique registration number and legal person number 515562971, RNAAT Registration No. 911/2019, between the Agency and the Client.

The organization of trips is the responsibility of the tourist entertainment company BY THE LOCALS TOURS (Ivo Lobo Lda), referred to in these Terms and Conditions in this way or by Agency.

These Participation Terms and Conditions are complemented by the travel program in which the Client signs up, which constitutes the particular conditions for participation in the trip.

When contracting with the Agency, the Client recognizes and accepts all the established terms and conditions.

– Responsibility

The Agency’s liability is guaranteed by civil liability insurance at the Fidelidade insurance company and by the Travel and Tourism Guarantee Fund of Turismo de Portugal, under the terms of the legislation in force.

Registration and Payments

The registration of the Client and his companions will only be valid after full payment or 30% of the value of the trip and the completion of the form on the Agency’s website. The customer undertakes to settle the balance of the cost of the trip, including additional services that he requests, within 60 days of the departure date. If the registration takes place 60 days or less from the date of the start of the trip, the total price of the same must be paid at the time of registration, subject to confirmation of reservations for all services. BY THE LOCALS TOURS (Ivo Lobo Lda) reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above.

Upon signing up, the Client assumes several commitments to BY THE LOCALS TOURS (Ivo Lobo Lda):
– Having acknowledged and accepted these Terms and Conditions of participation, as well as the travel program in which the Client signs up, which constitutes the particular conditions of participation in the trip.
– That he is in adequate health conditions for the trip on which he subscribes and accepts the nature of the same trip, namely the risks arising from the impossibility of immediate access to medical assistance.
– Who is aware of the type of physical, cultural and psychological demands

– Accommodation

BY THE LOCALS TOURS (Ivo Lobo Lda) is not responsible for the accommodation of its customers, with the exception that it is requested when booking the trip.

– Documentation

It is the client’s responsibility for any and all personal or family documentation (identity card, citizen card, passport, military documentation, authorization for minors, visas, vaccination certificate and others that may be required) for the trip. The Agency declines any responsibility for refusing to grant visas or not allowing the Client to enter Portugal; in these cases, the conditions set out in the “Withdrawal” clause apply, and any and all costs incurred by such a situation are still in the client’s account.

– Use of Customer Information

The customer gives express consent that all information, including personal data, provided in relation to his trip can be transmitted to government authorities for the purposes of border control and security in air or other travel.
The client gives express consent that all information, including personal data, provided in relation to his trip can be transmitted to local BY THE LOCALS TOURS partners (Ivo Lobo Lda) in order to be able to carry out the travel program, including tastes, preferences food, private health or other information.

BY THE LOCALS TOURS (Ivo Lobo Lda) will make the necessary contacts with the customer, in order to guarantee the smooth functioning of the service.

– Meeting place and start of trips

The meeting place of the Client, his companions on each trip with the guide and with the other participants is indicated in each travel program. The specific place will be communicated to the Client in a timely manner before the trip begins.

It is the Client’s responsibility to purchase travel by plane, or other means of transport, that takes him and his companions to the place where the trip begins. It is also the Client’s responsibility to be at the meeting point at the time indicated for the start of the trip.

– Language spoken while traveling

BY THE LOCALS TOURS (Ivo Lobo Lda) trips, with rare exceptions, take place with groups of Portuguese or non-Portuguese Clients. It is essential that the Client speaks Portuguese, English, Spanish and French in order to participate in one of the trips.

– Date changes

The Client enrolled in a trip cannot change his enrolment for another trip or for the same trip departing on a different date without the express consent of BY THE LOCALS TOURS (Ivo Lobo Lda). If it is possible to make such a change, it may be subject to expenses and charges provided for in the “Withdrawal” item.

– Changes

Whenever there are other reasons that justify it, the Agency may change the order of the journeys, modify the departure times or replace any scheduled transportation with others of a similar category and location.

– Minimum number of participants and cancellation of the program by the Agency

The travel program will set, on a case-by-case basis, the minimum number of participants. If the minimum number of participants is not reached, the Agency may cancel the trip and inform the client in writing of the cancellation up to 7 days before the departure date, reimbursing the Client of all amounts paid, with the Agency being released from any responsibility cancellation.

– Withdrawals

If the Client or any of his companions withdraws from the trip up to 30 days before the start date of the travel program, he will lose 30% of the value of the program, which was delivered by the client to the Agency under the condition of a non-refundable deposit. If this withdrawal occurs within 30 days or less of the program start date, you will lose the total value of the travel program. The Client will also lose the value of additional services that have been ordered by him and that have non-recoverable charges.

– Refunds

Once the trip has started, no refund is due for services not used by the Client. Failure to provide services foreseen in the travel program for reasons not attributable to the Agency and if replacement by other equivalents is not possible, gives the Customer the right to be reimbursed for the difference between the price of the services provided and that actually provided.

– Price changes

The prices shown in the schedule are based on the costs of services and exchange rates in effect at the date of the schedule, so they may be subject to changes resulting from changes in the cost of transport or fuel, duties, taxes, fees and exchange rate fluctuations.
Whenever there is a change in the price of the trip, the Client will be immediately informed and invited to, within the time limit set, accept the verified increase or cancel his enrollment under the same terms and conditions as those provided for under the heading ‘Impossibility of greeting’.

– VAT

All prices indicated on the Agency’s website already reflect Value Added Tax at the current rate.

– Insurance

The Client undertakes to purchase travel insurance, which may or may not be purchased from BY THE LOCALS TOURS (Ivo Lobo Lda). The insurance must be adjusted to the duration of your trip, destination and type of activities. By not subscribing to travel insurance or acquiring inappropriate travel insurance, the Client automatically exempts BY THE LOCALS TOURS (Ivo Lobo Lda) and all its service provider partners from any and all liability related to the risks and consequent costs in which the Client incurs for failing to provide the protection recommended to you.

When the Customer purchases travel insurance from BY THE LOCALS TOURS (Ivo Lobo Lda), this insurance, in the clause referring to the Early Cancellation of the Trip and the Interruption of the Trip, the refund that may be made by the insurance company applies only to services purchased from BY THE LOCALS TOURS (Ivo Lobo Lda). Services that the Customer has purchased from third parties are excluded.

– Claims

Complaints can only be considered if they are submitted in writing within a period not exceeding 15 days after the end of the provision of services. They can only be accepted as long as they have been reported to the service providers (hotels, guides, local agents, etc.) during the course of the trip or stay, requiring the respective documents proving the occurrence.
Any conflict emerged of the present contract will be taken care by the Tribunal Judicial da Comarca do Porto, any other issue will be applied the Portuguese Law.

– Baggage

The Agency is not responsible, under any circumstances, for the luggage and other assets that the Client and its companions carry with them, regardless of the location or means of transport used. The Client is recommended to take out baggage insurance and its presence in loading and unloading operations. In the event of subtraction, deterioration or destruction of baggage, the Client and his companions must immediately complain, in writing, to the service provider and / or the custodian with whom they were deposited, keeping a copy of the complaint. The Agency’s liability can only be acted upon the presentation of proof of complaint provided for in the previous paragraph.

– Note

These Terms and Conditions are complemented by the travel program in which the Client and his companions enroll, which constitutes the particular conditions for participation in the trip. They can also be complemented by any other specific conditions sent to the Client upon registration or any other ones as long as duly agreed by the parties.